The Shape of Things to Come From Legacy to Digitimacy
Retail Business
Embrace new practices and methodologies to deliver individualized customer experiences.
Opportunities
Operationalize Customer Centricity and Digitally Reinvent the Business
- Leverage data and insights to deliver individualized experiences at scale
- Go beyond traditional buy/sell models, and use consumer engagement as the driving force for strategy and operations
- Ensure organizational structure and KPI alignment
- Leverage innovation labs and partners to create new business and operating models
Improve Operational Effectiveness and Agility by Embracing New Practices, Operating Models and Technologies
- Streamline business processes by embracing enterprise AI and automation
- Develop data-driven, flexible supply chain models to match supply with demand at the local level
- Drive agility and flexibility through XaaS-enabled operations
- Embed innovation practices to enable continuous evolution
Increase Inter-Company Operability through the Use of Ecosystem Partners and Industry Platform
- Build “trusted networks” through shared visibility and transparency; use partners to rapidly scale capabilities and extend expertise
- Adopt standards-based industry-wide solutions to extend operations
- Expand the ecosystem to include non-traditional partners; shift capital to increase efforts in R&D
