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Transform your approach to customer journey mapping with the power of Generative AI
This program will help you how to develop and establish a framework for Generative AI technology, and how chatbots are an impactful component of Generative AI for customer engagement and customer support.
Available track dates:
Sep 2-3-4 | Oct 7-8-9
Location: Virtual & Riyadh (In-class)
Price: 2,850 €
What you will learn
• Introduction to AI: Understanding origins, opportunities, and risks
• Understand the impacts of AI on support service professions
• How AI can revolutionise the functions of support agents
• Utilise AI tools as levers to accelerate and improve the quality of customer request processing
• Create AI-enhanced customer journey maps using ChatGPT and specialized tools to transform traditional mapping into data-driven visualizations
• Design personalized customer experiences using AI-driven insights from journey mapping data
• Uses of AI: Task optimisation, process automation, personal assistant, becoming an augmented employee
• Generative artificial intelligence tools and how to use them in support service professions
• Develop strategies for ethical AI implementation in customer experience initiatives
• Future-proof your AI-powered customer services
Target Audience
Post Program Evaluation
Knowledge Assessment (Test Retake)
Learning Passports
Certificate
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Macro Learning: Experiential Learning – Assignment
