Digital

Reinventing value in a digital Low-Touch economy

At VCL, we define digital transformation as the ongoing evolution of organizational and technological capacities, enabling companies to continually enhance customer experiences while reducing cost to serve and increasing employee satisfaction.

Through the strategic integration of digital technologies, we empower businesses to sustain a competitive advantage by driving efficiency, innovation, and long-term value creation.

Why?

Reinventing Value Delivery Through Digitalization

During the pandemic era, the customer journey has been disrupted in many businesses (if not all!). This saw many organisations and employees struggle to cope and unveil the maze of the new Low-Touch economy. The underpinning issue here is how to reinvent value delivery from a legacy (before COVID-19) system and transform it into a new, dynamic operating system (that sustains customer value and digitimacy).

The COVID-19 pandemic is an opportunity to shift from a traditional approach in value delivery to inventing new approaches to solve existing and emerging problems; organisations need to shift their mindset to think differently.

Companies may think to change the perspective from legacy tools and reinvent “customer digitimacy” in a digital world.

The graph below shows a comparison between the legacy approach and sustaining digitimacy in a digital reinvention.

What?

The digital transformation is leveraging the capabilities and opportunities of using digital technologies to accelerate the business process, enhance the customer experience and create a new organisational culture while considering the future shifts in mind.