From Legacy to Digitimacy

Public sector

Identify innovative solutions that improve the transparency of public services and increase the trust levels of citizens in their governments.


Following the unexpected changes around the globe, public sector has to transform to unlock the opportunities for guidance and support to the citizens.

The unexpected changes and crisis caused by the COVID-19 pandemic has led governments around the globe to introduce unprecedented measures. Changes in consumer behaviors, digitization and emerging technologies are reshaping the way of doing business, and transforming traditional business models and values chains.

Amidst this complexity, public sector has to deal with the resulted disruption while maintaining a balance between governance and regulation while citizens are looking to their governments to provide them with guidance and support.

Past and Future of Government, Source: Public Sector Readiness in the Age of Disruption, 2019, PWC

Key Challenges

Trust and Transparency:

Trust in public institutions has been decreasing, particularly as they have become more detached from the people they represent.

Lack of Awareness in Public Sector Set:

As the public sector initiatives have a big impact on the society, when the governments deal with digital disruption, they are seen as protectors of social system that should enable trust and transparency, and inform the public about their initiatives, to create the desired participation, which has been lagging behind in many Middle Eastern.

Balancing Public Sector Regulation and Innovation:

One of the traditional roles of public sector has been the creation of rules and regulations to govern the way industries operate, and set the guidelines to navigate through the way, thus creating stability. In the age of disruption, where uncertainty is high, there is a massive need for new ideas, products and services with higher risk taking. This is faced by the need for protecting privacy, data usage and security.

Decision Making:

The decision-making processes within the public sector tend to be rigid, slow and highly bureaucratic, which created culture and mindsets that favors protocols over agility.

Lack of Technical Skills:

The employees within the public sector lack of the adequate skills needed for the digital age such as data sciences, which is considered a high risk in implement the needed technologies.


For Implementing Digital
Governance Strategies


lack of awareness in society


lack of awareness in public sector


lack of technical skills in public sector


lack of infrastructure

Source: Middle East E-Governance – Statistics and Trends, Source: Go Gulf, 2018