Public Sector
Identify innovative solutions that improve the transparency of public services and increase the trust levels of citizens in their governments.
Introduction
Following the unexpected changes around the globe, public sector has to transform to unlock the opportunities for guidance and support to the citizens.
The unexpected changes and crisis caused by the COVID-19 pandemic has led governments around the globe to introduce unprecedented measures. Changes in consumer behaviors, digitization and emerging technologies are reshaping the way of doing business, and transforming traditional business models and values chains.
Amidst this complexity, public sector has to deal with the resulted disruption while maintaining a balance between governance and regulation while citizens are looking to their governments to provide them with guidance and support.
Past and Future of Government, Source: Public Sector Readiness in the Age of Disruption, 2019, PWC
Key Challenges
Trust and Transparency
Trust in public institutions has been decreasing, particularly as they have become more detached from the people they represent.
Lack of Awareness in Public Sector Set
As the public sector initiatives have a big impact on the society, when the governments deal with digital disruption, they are seen as protectors of social system that should enable trust and transparency, and inform the public about their initiatives, to create the desired participation, which has been lagging behind in many Middle Eastern.
Balancing Public Sector Regulation and Innovation
One of the traditional roles of public sector has been the creation of rules and regulations to govern the way industries operate, and set the guidelines to navigate through the way, thus creating stability. In the age of disruption, where uncertainty is high, there is a massive need for new ideas, products and services with higher risk taking. This is faced by the need for protecting privacy, data usage and security.
Decision Making
The decision-making processes within the public sector tend to be rigid, slow and highly bureaucratic, which created culture and mindsets that favors protocols over agility.
Lack of Technical Skills
The employees within the public sector lack of the adequate skills needed for the digital age such as data sciences, which is considered a high risk in implement the needed technologies.
TOP Challenges
For Implementing Digital Governance Strategies
100%
lack of awareness in society
65%
lack of awareness in public sector
65%
lack of technical skills in public sector
65%
lack of infrastructure
Opportunities
Digital transformation is about strategy, culture and talent development. It is about employees with digital mindsets, who are rethinking business models while being agile and fast.
There is a need for developing Technology Savvy (Digital Savvy Talents) and data literate talents who can
- enable innovation
- scan the market for digital solutions that can be used to meet the needs of citizens
- integrate Big Data into the decision making processes
- increase the level of sophistication in data analysis
- communicate the organisation’s digital purpose, needs and
- priorities
prioritize the digital agenda
There is also a need for
- an open-data mindset that nourishes information sharing and supports removal of silos of knowledge
- publicly available and transparent data as allowed by privacy laws
- a raise of the level of public awareness and knowledge about data privacy laws by governments
TOP Challenges
For Implementing Digital Governance Strategies
100%
efficiency gains in government operations
75%
make the public sector more transparent
75%
enhance data and information management
75%
develop better services
25%
improve public sector ordinations
25%
improve public sector agility
25%
support more inclusive decision making process
Solutions
Big Data Solutions
Huge amounts of data about the citizens could be used to gain insights that could be integrated into decision making. Big Data Solutions, such as Hadoop and Tableau, will enhance the data quality and provide accessibility to structured and unstructured data sets, not only as texts but also as images, graphs and more.
Analytics
Analytics could be used to measure the satisfaction of the citizens and predict their future needs. Understand the root-causes of major issues of the community which would enable the decision makers to be better-informed while developing new policies for the communities.
Digital Platforms
Digital platforms could be used to as means of communication and engagement with the citizens. The information collected will feed in the analytics.
Public Sector Talents
Agile thinking is required for Public Sector Talents to reduce the sophistication and increase the pace of development (not only for software solutions but also for decision making). Trainings in Strategic thinking is also requiered in order to better prioritize the initiatives within the digital agenda. Blue Ocean trainings would assist in enhancing the mindset and the culture to become more digitally oriented.
Benefits
Benefits for Public Sector
Improvements in the efficiency, quality and transparency of public services Increased trust levels of citizens in their governments
Benefits for Public Sector
Better and well-informed policies and regulations Innovative services that meet the needs of the citizens Enhanced interaction and engagement with the citizens Enhanced collaboration between teams and departments Increased organizational attractiveness of the public entities
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